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Sat     10am - 4.00pm
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Delivery

Delivery Information



A national haulage company deliver the majority of Creative Tiles and Laminates orders across mainland UK and Northern Ireland.

The standard delivery time is 3-5 working days from receipt of payment, unless the item is special order, or delivery is to the Scottish Highlands and Islands. The delivery company will contact you directly to arrange a mutually convenient delivery date, and deliveries are made between 9am-5pm Monday to Friday.

Large tail lift vehicles deliver the majority of our orders. The goods are moved with a pump truck to the nearest point of vehicle access and safest point to your property. Please inform us of any restricted access or specific delivery instructions at the time of ordering.

Customers must sign for deliveries, if no-one is home to sign, the driver will not leave the goods and you will be required to pay a re-delivery charge.

Upon delivery, if you notice any damages or discrepancy, please indicate this on the drivers paperwork and notify us immediately via the contact us facility on the website of the full details.

Delivery Charges

The goods delivery charge will depend upon your postcode and the type of product ordered, as this will determine how your goods are shipped, whether by parcel post or pallet.

Products are categorised into 3 delivery codes A, B and C and are shown on each product page. If you order items with different delivery codes, you will be charged the higher tariff.

For instance, orders that include Wall Tiles, Floor Tiles or Laminate Flooring will fall into Delivery Code C. Should you also include adhesives, grouts, tile insulation boards, tile trims, tile spacers and cleaning materials – which fall into a lower delivery code, you will only be charged one Delivery Code C fee.

Post Codes
Zone 1
WS

Zone 2
B, CH, CV, CW, DY, GL, LE, TF, WA, WR, WV

Zone 3

AL, BA, BB, BD, BH, BL, BN, BR, BS, CB, CF, CM, CO, CR, CT, DA, DE, DH, DL, DN, DT, EN, FY, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LN, LS, LU, M, ME, MK, NE, NG, NN, NP, NR, OL, OX, PE, PO (except 30-41), PR, RG, RH, RM, S, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, TN, TS, TW, UB, WD, WF, WN, YO

Zone 4
CA, E, EC, EH, EX, FK, G, KA(except 27-28), KY, LA, LD, LL, ML, N, NW, PA(1-19), SA, SE, SW, SY, TA, W, WC

Zone 5
AB, DD, DG, PL, PO(30-41), TD, TQ, TR(except 21-25)

Zone 6
IV(except 41-51,55,56), KW(except 15-17), PA(21-33, 35-38,41), PH(1-26,30-41,49-50), TR(21-25)

Zone 7
BT, HS, IM, IV(41-51,55,56), KA(27-28), KW(15-17), PA(20,34,39-40,42-78), PH(42-44), ZE

  Delivery Code
Zone A B C (orders over £150) C (orders under £150)
1 £0 £0 £0 £0
2 £5 £15 £25 £25
3 £5 £15 £25 £40
4 £5 £15 £25 £50
5 £5 £15 £40 £60
6 £20 £30 £40 £60
7 £25 £50 £105 £105
Other Information
Standard sample delivery Free of charge by post
Timed delivery charge £25 extra
AM/PM delivery charge £15 extra
Saturday delivery charge Contact us for a quotation
Collect from showroom Free of charge
Jersey, Guernsey, Southern Ireland Contact us for a quotation
For further delivery queries, please check out the FAQ's Delivery Section.