PRODUCTS
CALL US ON:
01922 610015
Opening HoursMon-Fri 8am - 5.30pm
Sat     10am - 4.00pm
Secured by Sage Pay

Cookies & Privacy & Security

Cookies

We use cookies to give you the best experience on our website. If you continue to browse as normal without changing your browser settings, we will assume you consent to this and are happy to receive all cookies on the Creative Tiles and Laminates website. These cookies are completely safe and secure and will never contain any sensitive information.

If you want, you can change your settings at any time. Go to our cookie policy for more information.

Privacy

In accordance with the General Data Protection Regulations and the Data Protection Act, we are committed to maintaining the trust and confidence of visitors to our website. We protect your privacy and will never share your confidential information with anyone for marketing purposes.

Will my details be used for marketing?
We will not e-mail you in the future unless you have given us your consent and will only send occasional newsletter e-mails if you want us to. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by sending an unsubscribe e-mail request to marketing@fitcreative.co.uk. We don't rent or trade email lists with other organisations and businesses.

What information do we collect?
When you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number.

We use this information to fulfill any orders placed through the website (including arranging for shipping and providing you with invoices and/or order confirmations).  Additionally, we use this order information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

When you place an order through the website, we will maintain your order information for our records unless and until you ask us to delete this information.

Are any other details kept?
When someone visits www.fitcreative.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Access to your personal information?
You are entitled to view, amend, or delete the personal information that we hold. Please contact us through the contact information provided below.

Changes to this Privacy Notice?
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at marketing@fitcreative.co.uk or by post to: Creative Tiles & Laminates, West Bromwich Road, Tame Bridge, Walsall, West Midlands, WS5 4AL

Security

Is your site secure?
The Creative Tiles & Laminates checkout pages, prior to payment, are protected using 128-bit encryption technology from the leading secure certificate supplier, GoDaddy. We do not store your payment details at all, digitally or otherwise. We retain your information for ordering purposes only.

Are my credit card details safe?
You can be confident that using your credit card with Creative Tiles & Laminates is completely safe. You simply enter your personal details on our own server before secure socket layers (SSL) encrypt your details for transmission for authorisation by real time credit card processing system provided by SagePay. We do not handle or see your Credit Card number at anytime throughout the order process. This provides all customers with the ultimate in safe, secure online ordering.

If your question is not answered here, please contact Customer Services using the contact form.
 

Cookie Policy

What are cookies?
Cookies are text files containing small amounts of information stored on your computer, tablet or mobile device by your browser when you access most internet websites. They contain information about the use of your computer but do not include personal information about you.

Why do Creative Tiles and Laminates use cookies?
Creative Tiles and Laminates use cookies for:
1. storing anonymous shopping basket information
2. anonymous website usage tracking
The information collected by cookies does not personally identify you.

Controlling the information websites collect
You can manage your browser cookie settings to accept or reject all cookies or individually by website. You can also set your browser to prompt when a website would like to store a cookie on your computer.

There are many different browsers (Internet Explorer, Chrome, Firefox, Safari) and they all have different settings - we would therefore advise using the help option of your particular browser menu to check your settings.

What happens if I disable cookies?
Although this may depend on the settings you choose, if you choose not to allow cookies, we cannot guarantee that your experience with the website will be as good as if you do allow cookies.

The website may not operate correctly and you will be unable to place either a sample order or regular order as it will be unlikely you will be able to checkout.

More information about cookies
For more information about cookies we recommend visiting www.allaboutcookies.org.